Piotr Malecki

The best call centre consultants are like doctors – they look beneath the skin of a client to determine the best way to sell him a product.
Over 200,000 Poles work in 1,500 call centres in Poland. Call centres get commissions from companies that do not want to have their own hotlines. One employee of a call center can sometimes work for several client companies, switching from one client to another between calls. They sell mobile phone services, FCMG (Fast Moving Consumer Goods) such as cosmetics, provide hotline support or chase debts.

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